Policies
Class Registration & Attendance:
Pre-registration is required for any & all classes you wish to attend. Clients who pre-register are given first priority on attendance; many of our classes have limited space and walk-in clients are not guaranteed admittance to class. Classes are available for registration four (4) weeks in advance of the class day & time. Please note: classes with two (2) or less clients signed up 12 hours prior to class time are subject to cancellation at management’s discretion. Please register in advance to assist us with managing our convenient schedule and small class sizes!
Attendance in our introductory classes are strictly monitored for safety & liability reasons. First-time pole students MUST first attend the Introduction to Pole class and will not be admitted to any other pole class until this is completed. To advance within our pole level curriculums, please review our Class Descriptions page or email management. Students with previous pole dance experience, who are visiting Pole Fitness Studio for the first-time, should email us at polefitnessstudionc@gmail.com for an email consultation on the appropriate level placement.
Refund Policy:
All sales are final. In the event a class is missed due to illness, injury or other emergency – please contact management directly at polefitnessstudionc@gmail.com to discuss rescheduling your class. Expiration date extensions will not be granted, unless due to extreme emergency – expiration date forgiveness may be granted on a case-by-case basis. It is the student’s responsibility to be aware of the expiration date of classes & class packages as some special offers may have a shorter expiration date than normal class packages.
Late Cancel & No-Show Policy:
Pole Fitness Studio offers a hassle-free class cancellation policy up to one (1) hour prior to class time. Any pre-paid class credits will then be placed back onto your account for future use. All cancellations less than one (1) hour prior to the class will be considered a “late cancel”. Clients who register for a class but do not attend will be considered a “no show“.
For both “Late cancel” and “no show” events, the following will occur:
Clients using a drop-in class credit will lose their prepaid credit. Students using a class package will have a class credit removed from their current class pass. Clients with Unlimited Membership Contracts/Unlimited Passes will be assessed a $5 fee for each late cancel or no show. Students must settle any negative balances prior to attending any future classes. Thank you in advance for your consideration – your understanding of our policies allows us to continue to offer you our quality classes at affordable prices!
Exceptions to this policy may be made at the discretion of the management only.
Waitlist Option:
For your convenience, we offer a “waitlist” option for classes that are full. Clients on the waitlist may be added to class up to 2 hours before class time, in the event of any late cancellations from other registered members. Notifications will be made via email through our auto-email program; clients should “opt-in” for auto-emails & class reminders from their account to receive such notifications.
Please keep in mind that signing up for the waitlist is considered committing to attend the class. Clients who are added from the waitlist to class are then held to standard attendance policies, even if added to class outside of the early cancellation window. Therefore, late cancel/no shows may apply if the client no longer wishes to attend class after being moved from the waitlist to the class registration.
If a client is NOT moved from the waitlist to the class registration, no penalties will occur. Clients can manage their waitlist registration online at any time through their registration portal – if a client remains on the active waitlist, they may remove themselves from the waitlist at any time without penalty.
Inclement Weather Policy:
At any time, the Pole Fitness Studio may choose to cancel classes in the case of inclement weather/dangerous travel conditions. Should the weather forecast be calling for potentially hazardous conditions, the studio will send out an e-mail and post on social media sites as early as possible to alert students to the possibility of a cancellation. Once alerted, we will endeavor to make the call and communicate cancellations a minimum of 2 hours before the posted start time of the class. The primary method of communication with clients is by email – it is the responsibility of the client to ensure a valid email is on their account and they have “opted-in” for studio & class notifications. Clients can also monitor our social media pages for up-to-date notifications.
If the studio cancels classes due to weather, all registrations will be early-cancelled and any applicable class credits will be returned to the students’ accounts. No extensions, refunds, or credits will be given for clients with unlimited memberships.
If the studio chooses to run classes and keep the studio open, but a student chooses not to travel to class at their own discretion, the student should notify the studio as soon as possible prior to class start time. Studio management may then choose to early cancel the student’s registration, at management discretion. No refunds will be provided for students who no-show or late cancel in such circumstances, without reasonable notification to management in advance. For Workshops and Parties, exceptions to the no-refund policy may be made at the discretion of management and with reasonable advance notice.
